Cancellation/Refund Policy required

Cancellation and Refund Policy

1. Order Cancellation

  • Customers may cancel an order within 12 hours of placing it by contacting us at [Your Contact Email].

  • After 12 hours, cancellations may not be possible as orders are processed promptly for fast shipping.

  • If the order has already been shipped, cancellation is not possible, but you may request a return or refund as per our return policy.

2. Returns and Refunds

  • We want you to be completely satisfied with your Korean Skin Tool purchase. If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery.

  • To be eligible for a refund or exchange, the product must be unused, in its original packaging, and in the same condition as received.

  • Refunds are processed to the original payment method once the returned product is inspected and approved.

  • Return shipping costs may apply unless the product is faulty or incorrectly shipped by us.

  • We do not accept returns or offer refunds on products that have been used, opened, or altered due to hygiene and safety reasons.

3. Refund Processing Time

  • Refunds are generally processed within 7-10 business days of receiving the returned product.

  • You will receive a confirmation email once your refund has been issued.

4. Non-Refundable Items

  • Gift cards, downloadable products, and customized items are not eligible for refunds.

5. How to Request a Refund or Cancellation

  • To request a cancellation, refund, or return, please contact our customer service team at koreanskintool@gmail.com with your order number and details of your request.

6. Contact Us

  • For any questions about cancellations or refunds, contact us at:

    • Email: koreanskintool@gmail.com

Thank you for shopping with Korean Skin Tool. We appreciate your trust and strive to provide you quality skin care tools.